SUNY Online Support Services Help Desk
HelpDesk Service Notice:
Interested in joining our team as a Help Desk Analyst? Please apply here: https://sunysystem.interviewexchange.com/jobofferdetails.jsp?JOBID=173583
SUNY Faculty:
Teaching in Brightspace? Check out these resource guides or please click on recorded training sessions created by the SUNY Center of Professional Development (CPD) to help you!
Students: Click on explore.suny.edu to search and find over 900 Online degrees and certificates offered by SUNY colleges.
The SUNY Online Support Services Help Desk provides primary Tier 1 support for Brightspace LMS for many of the 64 SUNY colleges and universities across New York State. Current students, faculty, and campus staff may contact us for any questions or requests specifically related to their online courses.
Support Hours
Monday – Friday 7:00AM-12:00AM Midnight EST
Saturday 10:00AM-6:00PM EST
Sunday 10:00AM-9:00PM EST
Knowledge Base articles and other self-service options are available 24/7
Contact Us
Phone: 1-844-673-6786
1-518-320-1300 (Direct)
Note: Live chat application may be available during business hours in lower right hand corner.
Self-Service Help
Our Knowledge Base includes answers to some of the Help Desk’s most commonly asked questions.
CONTACT YOUR CAMPUS
FOR ADDITIONAL SUPPORT
CAMPUS RESOURCES
FIND YOUR SCHOOL BELOW
COMMON ISSUES
FIND SELF-SERVICE RESOURCES HERE
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Prospective Student
The Recruitment Response Center is your best resource for questions regarding the application process and for assistance in narrowing down your options.
- How to apply to a SUNY college
- Financial aid information
- Search for Online Courses and Programs
- Contact the admissions office at the prospective campus if you know in which program/course you are interested
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Current Student
We have a number of articles to assist you in navigating and working within your online courses on our Knowledge Base: Blackboard Articles for Students
- Brightspace Most Popular Topics
- Search for Online Courses and Programs
- Navigating your online Blackboard course
- Blackboard Mobile app for students
- Tips for working on a Mac in Blackboard
- Registration/enrollment related issues: contact the Student Accounts/Registrar’s office.
- Password/username assistance: contact your campus help desk
- Issues with student portals, Banner, or campus email systems: contact your campus help desk
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Transfer Student
We have a number of articles to assist you in navigating and working within your online courses on our Knowledge Base: Blackboard Articles for Students
- Brightspace Most Popular Topics
- Search for Online Courses and Programs
- General information about transferring
- Request a transcript from the Registrar/Student Accounts office
- If you know the program/course in which you’re interested: contact the admissions office at the prospective campus
- If you haven’t decided on a program/course: contact the Recruitment Response Center.
- Non-degree students taking a single course: please discuss the process with a transfer advisor from your home campus’ transfer office to ensure credits will transfer properly.
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Faculty Member
We have a number of articles to assist you in navigating and working within your online courses on our Knowledge Base: Blackboard Articles for Instructors
- SUNY Brightspace Faculty Training Recordings and Videos – (Note: Campus login credentials required)
- Steps to perform a course copy
- Blackboard Instructor App FAQs
- Using Ally in Blackboard
- How to set up a Grade Center that is: points-based, percentage-based
- Test settings in Blackboard
- Password/username assistance: campus help desk
- Issues with campus email systems: campus help desk
- Please contact your campus to request Blackboard/LMS training
- If you are interested in using Open Educational Resources (OER) in your course, visit oer.suny.edu